SOLINHAS – ACABAMENTO DE FIOS, LDA. Privacy Policy
SOLINHAS – ACABAMENTO DE FIOS, LDA. it informs you of its Privacy Policy, which informs you of your rights and establishes how it collects and uses your personal data.
At SOLINHAS – ACABAMENTO DE FIOS, LDA. We undertake to use your data only for clearly identified purposes and we adopt various security measures, of a technical and organizational nature, in order to protect the personal data made available to us against its disclosure, loss, misuse, alteration, unauthorized treatment or access, as well as against any other form of illicit treatment.
1. Responsible for processing personal data
SOLINHAS – ACABAMENTO DE FIOS, LDA. is responsible for the processing of the personal data transmitted to it, since it is up to it to define which data is collected, the means of processing and the purposes for which the same data are processed and/or used:
SOLINHAS – ACABAMENTO DE FIOS, LDA. headquartered Rua da Cabreira de Cima 129, 4835-310 S. Jorge de Selho, Guimarães
2. Personal data, owners, categories and method of collecting personal data
2.1. What is personal data?
Personal data within the meaning of the General Regulation on Data Protection approved by Regulation EU 2016/679 of the European Parliament and of the Council of 27 April (hereinafter RGPD) is any and all information relating to an identified natural person or likely to be identified. An identifiable natural person who can be identified, directly or indirectly, in particular by reference to an identifier. An identifier can be, for example, the name, identification number, location data, electronic identifiers or one or more elements specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
2.2. Who are the holders of personal data?
The client or potential client, natural person or representatives of a legal person, to whom the personal data relate and who uses, or intends to enjoy, the products or services provided by SOLINHAS – ACABAMENTO DE FIOS, LDA.
2.3. Which categories of personal data are processed at SOLINHAS – ACABAMENTO DE FIOS, LDA.
CIVIL IDENTIFICATION DATA
vg. name, marital status, property regime, if married, gender, date of birth, signature
TAX IDENTIFICATION DATA
Vg. Tax identification number, tax office code
PERSONAL SITUATION DATA
Vg. Emigrant, non-resident, non-habitual resident (TIN and country), retired
PERSONAL AND CONTACT INFORMATION
phone contact, email address, etc.
DATA RELATING TO PURCHASE AND SERVICES
History of purchased services.
CUSTOMER HISTORY
Service purchase information and contract; responses to satisfaction surveys; proposals received; campaign history; participation in events; history of complaints.
2.4. How and when are your personal data collected?
Your personal data may be collected under the following circumstances:
1. For the purpose of preparing a proposal, awarding services, signing and executing contracts, namely, when acquiring a service to be provided by SOLINHAS – ACABAMENTO DE FIOS, LDA.
2. Through the website of SOLINHAS – ACABAMENTO DE FIOS, LDA. or through other social network addresses of SOLINHAS – ACABAMENTO DE FIOS, LDA., when performing
(i) the request for proposal, (ii) the scheduling of meetings, (iii) when completing an inquiry.
3. When you subscribe to the sending of our newsletters, giving us your express and explicit consent to this effect.
4. When participating in events organized by SOLINHAS – ACABAMENTO DE FIOS, LDA. and upon express consent, make your personal data available to us for the purposes indicated in the consent request.
3.Grounds, purposes and duration of the processing of personal data
The grounds that legitimize the processing of your personal data by SOLINHAS – ACABAMENTO DE FIOS, LDA. are as follows:
Consent: your personal data may be processed by means of a free, express, informed and explicit expression of will, under which you accept, by means of a declaration or unequivocal positive act, that your personal data be processed for the purposes indicated.
Pre-contractual steps and/or execution of service provision contract: your personal data may be necessary to clarify doubts, to present you with a proposal, to conclude, execute and manage the contracted or to be contracted services with the company SOLINHAS – ACABAMENTO DE FIOS, LDA.
Compliance with a legal obligation: your data may be necessary to fulfill a legal obligation imposed on the controller, in this case the company SOLINHAS – ACABAMENTO DE FIOS, LDA. be subject.
The legitimate interest of SOLINHAS – ACABAMENTO DE FIOS, LDA.: your personal data may also be used to develop the services available from SOLINHAS – ACABAMENTO DE FIOS, LDA. and to defend the legally protected rights and interests of SOLINHAS – ACABAMENTO DE FIOS, LDA., which includes, namely, the improvement and monitoring of the quality of the services provided, eg. analysis and processing of information on the quality and performance of the various means and processes of service provision, complaints management or compliance with a legal obligation that falls on SOLINHAS – ACABAMENTO DE FIOS, LDA.
In this way, SOLINHAS – ACABAMENTO DE FIOS, LDA. in Portugal will process your personal data, in accordance with the following:
LEGAL GROUNDS
PURPOSE
CONSENT
We process the personal data of customers and potential customers, with their express consent, for commercial and marketing purposes, namely: marketing campaigns, events, promotions, information about new or current services, satisfaction surveys about the services provided by SOLINHAS – ACABAMENTO DE FIOS, LDA.
PRE-CONTRACTUAL DILIGENCE AND/OR
EXECUTION OF A CONTRACT FOR THE PROVISION OF SERVICES
We process personal data for the purpose of celebration,execution and management of the contract between the client and SOLINHAS – ACABAMENTO DE FIOS, LDA., namely for the preparation of a proposal and a contract; in the context of a claim; for scheduling meetings; within the scope of the provision of the service.
COMPLIANCE WITH LEGAL OBLIGATION
When the processing is necessary to comply with legal obligations, your personal data will be transmitted to official entities, for billing purposes, among others;< /p>
LEGITIMATE INTEREST
We handle personal data based on legitimate interest, namely for monitoring and managing the business; within the scope of the customer's request for contact via website, social networks, telephone or e-mail; to respond to complaints made, to respond to requests/complaints made through the complaint portal or through direct contact with SOLINHAS – ACABAMENTO DE FIOS, LDA. and even when we need to contact the representative of a legal person, in the context of the execution of a contract or pre-contractual diligence
SOLINHAS – ACABAMENTO DE FIOS, LDA., in case the customer is a legal person, in order to fulfill his contractual obligations, he needs to collect some personal data (name, email and telephone number) of the representative or employee of that company, for the sole purpose of allowing the proper execution of this contract.
In this case, the legal person client must ensure that the data collected from their representatives/collaborators are collected and transmitted to SOLINHAS – ACABAMENTO DE FIOS, LDA. in a lawful manner (under one of the lawful grounds provided for in the applicable legislation), giving the holders of personal data, their representatives or collaborators, the right to information on the processing of such data.
SOLINHAS – ACABAMENTO DE FIOS, LDA. in Portugal, it retains the personal data of the holders only for the period strictly necessary to pursue the purpose for which they were collected.
In certain cases, the law requires the retention of data for a specific period, namely in the case of data necessary for information to the Tax Authority, which will be kept for 10 years, according to the legislation in force.
We will also keep your data for as long as you have a contractual relationship with SOLINHAS – ACABAMENTO DE FIOS, LDA. in Portugal. However, we may keep your personal data for periods longer than the duration of the established service provision contracts, based on your consent, to ensure rights and duties related to situations where there is a legitimate interest of SOLINHAS – ACABAMENTO DE FIOS, LDA., always respecting the period necessary to pursue the purpose for which they were collected.
If there is no specific legal obligation, your data will only be processed for the period necessary to fulfill the purposes that motivated its collection, and as long as there are legitimate grounds for its conservation by SOLINHAS – ACABAMENTO DE FIOS, LDA..< /p>
Once the maximum retention period is reached, the personal data will be irreversibly anonymized (and the anonymized data may be preserved) or will be securely destroyed.
4.Transmission of your personal data
SOLINHAS – ACABAMENTO DE FIOS, LDA. transmits your personal data only when necessary for the purposes described above, namely, for the provision of services requested by you.
The suppliers and/or service providers of SOLINHAS – ACABAMENTO DE FIOS, LDA. are contractually subject to the same terms and conditions for the processing of personal data as this one. In this sense, they are expressly prohibited from using, processing, transferring, disclosing or registering the data subject's personal data for any purpose other than that for which they were specifically contracted, whether or not the express consent of the respective data subject is applicable, depending on whether it is the data whose treatment is subject to the consent regime.
The company SOLINHAS – ACABAMENTO DE FIOS, LDA., depending on its area of activity, is obliged to comply with certain legal obligations that involve the processing of personal data without the need for the consent of the respective holder. In this sense, compliance with these legal obligations may imply the need to process personal data, such as:
i) compliance with legal, regulatory and/or administrative provisions;
ii) compliance with legal obligations relating to reporting or responding to public authorities or agencies in charge of the development of public functions;
iii) fulfillment of obligations related to statistical purposes;
iv) preventing and combating fraud and/or money laundering and financial crime.
5.Link to other websites
We alert you to the fact that SOLINHAS – ACABAMENTO DE FIOS, LDA. not be responsible for the privacy practices of third parties whose websites are linked to our website, and cannot, therefore, guarantee or be responsible, in any way, for the accuracy or authenticity of the information contained therein. We therefore advise you to carefully read the privacy policies of any other website that is linked to the website of SOLINHAS – ACABAMENTO DE FIOS, LDA.
SOLINHAS – ACABAMENTO DE FIOS, LDA. does not guarantee the accuracy, completeness or authenticity of the information contained in any hyperlink or other website. Personal data entered on other websites that are linked to the website of SOLINHAS – ACABAMENTO DE FIOS, LDA. will be the sole responsibility of the data subject or the owner of the website in question.
6.Rights of holders of personal data and response to requests from Holders
SOLINHAS – ACABAMENTO DE FIOS, LDA. guarantees the applicability and fulfillment of all the rights of the holder of the personal data provided for in the RGPD and legislation in force.
6.1. Right of access
You have the right to obtain, from SOLINHAS – ACABAMENTO DE FIOS, LDA. confirmation that the personal data concerning you are or are not the object of processing and, if this is the case, the right to access your personal data and information relating to such processing, for example, may require an exact copy of its compilation and request additional information about the treatment we carry out.
6.2. Right of Rectification
You also have the right to obtain, without justified delay, by SOLINHAS – ACABAMENTO DE FIOS, LDA. the rectification of inaccurate personal data concerning you, namely the right to correct or complete your personal data.
6.3. Right to data deletion (“right to be forgotten”)
You may exercise the right to obtain the deletion of your personal data, by SOLINHAS – ACABAMENTO DE FIOS, LDA., and without undue delay, provided that: (i) the personal data are no longer necessary for the purpose for which motivated their treatment; (ii) when you withdraw your consent and there are no other valid grounds for your conservation; (iii) when he opposes the treatment and there are no prevailing legitimate interests, to be evaluated on a case-by-case basis that justify the treatment; (iv) personal data must be erased under a legal obligation to which SOLINHAS – ACABAMENTO DE FIOS, LDA. be thankful; (v) the personal data has been treated unlawfully, as well as in other cases legally provided for.
The right to erasure does not apply whenever the processing of personal data is necessary to provide for the exercise of freedom of expression and information; to fulfill a legal obligation that requires treatment; for reasons of public interest, in the field of public health; for purposes of public interest archive, scientific, historical or statistical research, whenever the exercise of the right to erasure is likely to seriously and irreversibly harm the achievement of the objectives of such treatment or, even, for the purposes of declaration, exercise or defense of a right in the context of a judicial process.
6.4. Data portability right
Whenever the processing of personal data is based on the express consent of its owner or with a view to the execution of a contract or even when it is carried out by automated means, the owner of the personal data has the right to receive the personal data that he/she receives concerning and that has provided SOLINHAS - ACABAMENTO DE FIOS, LDA., in a structured format, commonly used and automatically read, as well as the right to transmit this data to another data controller (if this is technically possible), and if the processing is based on consent or a contract and if the processing is carried out by automated means.
6.5. Right to withdraw consent
The holder of personal data may, at any time, change their consent, limit it to certain types of treatment or withdraw it, however, the withdrawal of consent does not compromise the lawfulness of the previous processing carried out based on the previously given consent. Therefore, in case of withdrawal of consent, your personal data will no longer be processed by SOLINHAS – ACABAMENTO DE FIOS, LDA. unless, under the law, there is another ground that can validly justify this treatment.
6.6. Right of opposition
You may also object, at any time, to the processing of personal data concerning you, when there are no compelling and legitimate reasons for the processing that prevail over your interests, rights and freedoms, or for the purposes of declaration, exercise or defense of a right in a judicial process.
It is also important to add that you have the right to object, at any time, to the processing of your personal data for the purposes of direct marketing, including the definition of profiles that are related to this marketing/direct marketing. In this case, SOLINHAS – ACABAMENTO DE FIOS, LDA. undertakes to cease processing the data for such purpose.
6.7. Right to treatment limitation
In certain situations, you have the right to obtain from SOLINHAS – ACABAMENTO DE FIOS, LDA. the limitation of the processing of your data, namely if (i) you dispute the accuracy of the personal data for a period that allows SOLINHAS – ACABAMENTO DE FIOS, LDA. verify its accuracy, (ii) in cases where personal data are no longer necessary for the purposes of the processing but are required by the holder for the purposes of declaration, exercise or defense of a right in the context of a judicial process and even when oppose the treatment, until it is verified that the reasons of legitimate interest of SOLINHAS – ACABAMENTO DE FIOS, LDA. prevail over theirs, as well as in other cases legally provided for.
6.8. Right not to be subject to any automated decision
You have the right not to be subject to any decision taken solely on the basis of the automated processing of your personal data, including the definition of profiles that produce effects in your legal sphere or that significantly affect you in a similar way.
You may exercise your rights free of charge, except in the case of a manifestly unfounded or excessive request, in which case a reasonable fee may be charged taking into account the costs generated with your request.
We will respond to your requests within a maximum period of 30 days, except for more complex requests.
In fact, you can exercise your rights through the following addresses:
• Letter: SOLINHAS – ACABAMENTO DE FIOS, LDA. Rua da Cabreira de Cima 129, 4835-310 S. Jorge de Selho, Guimarães
• Email: geral@solinhas.com
Still, and if you are not satisfied with our response after exercising any of these rights, you have the right to file a complaint with the National Data Protection Commission (CNPD) regarding matters related to the processing of your data .
7.Procedural and technical security measures
SOLINHAS – ACABAMENTO DE FIOS, LDA. makes use of physical, technological and organizational security measures appropriate to the protection of your personal data in order to protect the personal data made available to us against its disclosure, loss, misuse, alteration, processing or unauthorized access, as well as against any other form of illicit treatment.
For this purpose, SOLINHAS – ACABAMENTO DE FIOS, LDA. applies technical and organizational measures to ensure a level of security adequate to the risk by keeping personal data on file and during their transmission.
SOLINHAS – ACABAMENTO DE FIOS, LDA. it has a computer system capable of resisting, with a high level of confidence, accidental events or malicious or unlawful actions that compromise the availability, integrity and confidentiality of personal data stored or transmitted.
8.Cookies
SOLINHAS – ACABAMENTO DE FIOS, LDA. uses the 'cookie' technology to locate the routes followed by you to this website, to help SOLINHAS – ACABAMENTO DE FIOS, LDA. to record user activity on this website and to evaluate and improve the website in order to make it more useful to you. Through this technology, SOLINHAS – ACABAMENTO DE FIOS, LDA. it does not record information about individual users. Don't forget that you can preset your browser not to accept cookies or to warn you if cookies are being sent.
9. Privacy Policy Update
SOLINHAS – ACABAMENTO DE FIOS, LDA. reserves the right to update this policy at any time, as required by law and/or business needs. You are hereby invited to visit this page to verify our policy.
This Privacy Policy was last updated on September 22, 2021.